DIPLOMA

To obtain the Diploma qualification you must pass the following exams:

1. DP1 – The Principles of Insurance 1
   2 hour exam comprising 10 compulsory questions which require short essay style answers
2. DP2 – The Principles of Insurance 2
   2 hour exam comprising 10 compulsory questions which require short essay style answers
3. DP3 – Customer Service & Ethics
   2 hour exam comprising 10 compulsory questions which require short essay style answer

Entry to the Diploma exams is open to CILA members who hold the CILA Certificate or any of the following qualifications:

Chartered Insurance Institute – Diploma in Insurance (Dip CII)

Chartered Insurance Institute – Advanced Diploma in Insurance (ACII)

Chartered Insurance Institute – Fellowship (FCII)

Insurance Institute of Ireland – Professional Diploma in Insurance (CIP)

Malaysian Insurance Institute – Diploma (DMII)

Singapore College of Insurance – Diploma in General Insurance and Risk Management (DGIRM)

Australian and New Zealand Institute of Insurance and Finance – Diploma of General Insurance

The Institute will also consider entry based on other academic or professional qualifications depending on their relevance and level of study, including professional qualifications which are attained outside of the UK. Enquiries should be submitted by email to info@cila.co.uk and include full details of the qualifications you would like considered.

You will be provided with bespoke learning guides for the DP1 and DP2 exams and bespoke learning material for the DP3 exam. The DP1 and DP2 learning guides include advice and direction on additional reading from CILA resources and the recommended text books; Property Insurance Claims – Law and Practice Claims and Law Made Simple.  and other useful reference sources. CILA members are entitled to a discount on the purchase price Property Insurance Claims – Law and Practice. Please contact info@cila.co.uk for details.  

We recommend that you allow between 50 to 60 hours of study for each Diploma exam. 

Bespoke learning material on the subjects of customer service and business ethics has been developed to help you study for the DP3 exam. When purchasing your entry to a Diploma exam, you will be able to download the associated study guide or learning material from the Pearson VUE website. 

We recommend that allow between 50 to 60 hours of study for each Diploma paper. 

We recommend that you allow between 50 to 60 hours of study for each Diploma exam. 

The recommended exam text book, Property Insurance Claims Law and Practice, can be purchased at a discounted price of £45 if you have entered to sit a CILA exam. Please request by emailing . We will then provide a code that can be used to purchase the book from Witherbys at the discounted price.

• DP1 – The Principles of Insurance 1
  Studying for the Diploma DP1 paper will develop your understanding of utmost good faith, duty of fair presentation, insurable interest and indemnity. You will also learn about claim procedures such as onus of proof, acceptance forms, forms of discharge, assignment, mandates and validation of quantum. You will gain knowledge of the Financial Conduct Authority (FCA) handbook and the role of the Insurance Fraud Bureau (IFB). You will also study the law of contract, including terms such as contra proferentem rule, offer, acceptance and consideration. You will develop your understanding of torts including negligence, nuisance and trespass. You will also study legislation relevant to insurance, such as the Riot Compensation Act 2016. pdfSyllabus for Diploma DP1 exam (83 KB)
• DP2 – The Principles of Insurance 2
  Studying for the Diploma DP2 paper will develop your understanding of proximate cause, subrogation and contribution. You will also learn the legal principles relating to transfer of ownership of property and goods. You will develop your knowledge of how the insurance market operates including the functions of loss adjusters, loss assessors, underwriters, the Financial Ombudsman Service (FOS) and risk managers. You will also study legislation relevant to insurance, such as the Third Parties (Rights against Insurers) Regulations 2016 and the Fires Prevention (Metropolis) Act 1774. pdfSyllabus for Diploma DP2 exam (81 KB)
• DP3 – Customer service & Ethics
  Studying for the Diploma DP3 paper will give you an understanding of the importance of good customer service and sound business ethics in a loss adjusting context. You will study the subject of customer service, when it takes place, its benefits and different forms. You will also learn how to measure and manage service quality, including response to complaints. You will gain knowledge of SERVQUAL, the Consumer Rights Act 2015, the FCA and Fair Treatment of Customers. You will study ethical theories and explore ethical decision making and ethical dilemmas. You will also learn how ethical organisations are built in a diverse and global environment, including aspects such as corporate governance, corporate social responsibility and whistleblowing. pdfSyllabus for Diploma DP3 exam (80 KB)

The entry fee for each Diploma exam is £200.

DP1 = £220 

DP2 = £220

DP3 = £220

Total = £660

Please Note: From 1st February 2024 the exam fees will increase to:

DP1 = £350

DP2 = £350

DP3 = £350

Total = £1050

We recommend that you purchase your Diploma exam entries one at a time. This is because each exam entry comes in the form of a voucher which has an expiry date.

The Diploma exams require you to provide short essay style answers. The sample questions below will give you an indication of the nature of the questions within the examination. 

Diploma Sample Questions